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We research, analyze, assess, and evaluate communication patterns and behavior

21 March 2017
We mourn the loss of John Christopher Disman

Our beloved editorial director, Christopher Disman, passed away in February. Our thoughts and prayers are with his family. Read more...

24 May 2016
Case study: Sales, relationships, and communication skills

Sales teams can miss opportunities to deepen relationships and put the customer’s interests first. This case study shows how we helped one of the largest US nutritional supplement companies strengthen their sales, presenting, and meeting skills — at both the local and national team levels. Read more...

24 May 2016
Case study: Presentation and leadership skills

Our clients tell us that uneven presenting skills plague senior directors and project managers alike, across industries that are completely different from one another. Here's the main way we help clients invest in their current and future managers. Read more...

26 April 2016
Case study: Want the job of your dreams?

An MBA degree from a leading business school is no guarantee of a great job, even paired with impressive work experience. An MBA’s future can still boil down to a single resume. This case study shows how we helped 500+ MBA students at UC Berkeley and in Singapore pitch their experience through writing — in less than 20 seconds each. Read more...

26 April 2016
Seven charts about our business

Our firm has offered consulting, training, coaching, and document-support services for over 35 years. All our services help clients save time and improve results through stronger communication skills. We crunched some numbers recently to analyze which services our clients have found most helpful. Read more...

26 April 2016
Writing Performance Reviews: Free YouTube course!

Keep performance reviews clear, descriptive, objective, and right for today's workplace with this five-part training. Download the handout here to test your knowledge when you've completed the course. Read more...

26 April 2016
Reports, Proposals, and Procedures: Free YouTube course!

Keep high-stakes, multisection documents clear, concise, well organized, and focused on your business needs with this five-part training. Download the handout here to test your knowledge when you've completed the course. Read more...

25 April 2016
Professional Writing Skills course: Free on YouTube!

Keep any business document clear, concise, and focused on your business needs with this five-part training. Download the handout here to test your knowledge after each course lesson's video. Read more...

25 April 2016
Effective Email course: Free on YouTube!

Keep your work email clear, concise, and effective with this free, five-part YouTube training! Download the handout here to test your knowledge when you're through. Read more...

24 March 2016
Tips for writing great bios - show don't tell

Follow these tips to write bios that engage your reader! Read more...

10 March 2016
Pie charts for Pi Day!

Consider using pie charts and other visuals instead of long, dense text. This one-page PDF offers three techniques to visualize your idea. Read more...